Project Description

Delta.com, ServiceNow.com
ServiceNow Enterprise ITIL / ITSM workflow system implementation at Delta Air Lines.

Strategy and Role
Functioned as the lead Program Business Analyst.  Conducted discovery & design sessions with stakeholders from several departments including Asset Management, Incident Management, Security, and Employee Training.
Produced project plans, requirements, deployment plans, and organizational charts.

Activities
Produced project plans, requirements, deployment plans, and organizational charts.
ServiceNow apps installed included Knowledge Management, Configuration Management Database (CMDB), Incident Management, Service Portal, Service Catalog, Problem Management, and Asset Management.

Satisfaction Guaranteed
Project was delivered on time for use by Delta Air Line’s 80,000 employees!

History
Mayasoft has successfully delivered projects for over 25 years. Our customers include retail, small business, corporations, Air Force, Army, Navy, non-profit agencies, large enterprises and the federal government.